Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

AutoScale

Effective Date: May 8, 2025 | Last Updated: May 8, 2025

At AutoScale, we stand behind the quality of our work and want every client to have a positive experience. Please read this policy carefully before making a purchase or engaging our services.

A. DIGITAL PRODUCTS

All digital product sales are final. Due to the nature of digital goods (automation systems, templates, setup guides, and similar resources), we do not offer refunds once a purchase has been completed and the product has been delivered or made accessible.

Please ensure you review all product descriptions, previews, and scope before purchasing. If you have questions before buying, reach out to us at support@autoscale.in — we're happy to help you make an informed decision.

Exceptions (reviewed case-by-case):

  • The product was not delivered due to a technical error on our end
  • The product is materially different from what was described
  • Duplicate payment was made for the same product

To raise an exception request, email support@autoscale.in within 7 days of purchase with your order details and reason. We will review and respond within 5–7 business days.

B. AUTOMATION SERVICES (CUSTOM PROJECTS)

Refunds and cancellations for service engagements are governed by the individual contract or service agreement signed between AutoScale and the Client. The terms outlined in that agreement take precedence.

General principles that apply in the absence of a specific contract clause:

  • Cancellation requests must be submitted in writing via email to support@autoscale.in
  • Work completed up to the point of cancellation will be billed and is non-refundable
  • Any advance or retainer paid for work not yet initiated may be considered for a refund at AutoScale's discretion
  • Cancellation timelines and partial refund eligibility will be assessed based on project milestones and scope delivered

We encourage all clients to review and discuss cancellation terms before signing any agreement. Transparency is core to how we work.

C. PAYMENT DISPUTES & CHARGEBACKS

We request that clients contact us directly before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in suspension of access to products and services, and we reserve the right to pursue recovery through appropriate legal channels.

D. HOW TO REQUEST A REFUND

Email support@autoscale.in with the subject line "Refund Request – [Your Name / Order ID]" and include:

  • Full name and registered email
  • Order ID or payment reference number
  • Reason for the refund request
  • Any supporting details or screenshots

We aim to respond to all refund requests within 5–7 business days. Approved refunds are processed back to the original payment method within 7–10 business days, subject to Razorpay's processing timelines.

E. CONTACT

For any questions regarding this policy, reach out to us at autoscale.support@gmail.com or refer to our Contact Us page.