Privacy Policy

PRIVACY POLICY

AutoScale

Effective Date: May 8, 2025 | Last Updated: May 8, 2025

AutoScale ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or engage with our services.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

  • Personal Identification: Name, email address, phone number, business name
  • Payment Information: Processed securely via Razorpay — we do not store card details
  • Business Information: Details you share during onboarding or consultations
  • Usage Data: IP address, browser type, pages visited, time spent on site
  • Communications: Emails, form submissions, and messages you send us

2. HOW WE USE YOUR INFORMATION

  • To deliver and manage the services or digital products you've purchased
  • To process payments and send transactional communications
  • To respond to inquiries and provide customer support
  • To improve our website, services, and product offerings
  • To send relevant updates, offers, or newsletters (you may opt out at any time)
  • To comply with applicable legal obligations

3. DATA SHARING

We do not sell, rent, or trade your personal information to third parties. We may share data with:

  • Payment Processors: Razorpay, for secure transaction processing
  • Service Providers: Tools used to operate our business (e.g., CRM, email platforms, analytics) — bound by confidentiality
  • Legal Authorities: When required by law or to protect our legal rights

4. COOKIES

Our website may use cookies to enhance user experience and collect analytics data. You can disable cookies through your browser settings, though this may affect site functionality.

5. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Client project data is retained for a minimum of 2 years post-engagement unless deletion is requested.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

7. YOUR RIGHTS

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@autoscale.in. We will respond within 30 days.

8. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date. Continued use of our services after changes implies acceptance.

10. GOVERNING LAW

This policy is governed by the laws of India, including the Information Technology Act, 2000 and its amendments. Disputes shall be subject to jurisdiction in Hyderabad, Telangana.

11. CONTACT

For any questions regarding this Privacy Policy, reach out to us at autoscale.support@gmail.com or refer to our Contact Us page.